FAQs

Catholic Health MyChart offers personalized and secure online access to your medical records. It enables you to manage and receive information about your health. With Catholic Health MyChart, you can:

• Schedule medical appointments.
• View your health information, including medications, allergies, test results, and more.
• Request medication refills.
• Access resources for trusted health information.
• Message your care team.

Get more information about Catholic Health MyChart.

No, Catholic Health MyChart is a free service for all patients.

You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the Catholic Health MyChart mobile app on a mobile device.

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all Catholic Health MyChart messaging is done while you are securely logged in to our website or mobile app.

You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to Catholic Health MyChart, in addition to using your username and password.

Check out our helpful video on two-step verification.

There are several different methods of Catholic Health MyChart signup that might be used by different departments across your healthcare organization:

• Clinic staff might sign you up directly while you're at the front desk or in the exam room.
• You might receive a Catholic Health MyChart activation code on your After Visit Summary or on a billing statement.
• You might receive a text message or email with an activation code when you come in for a visit.
• You might be able to use self-signup online to create a Catholic Health MyChart account by matching your information against what is on file in your medical record.

If you don't have an activation code, you can request one on the sign-up page. After we verify your information, you will receive a new code.

For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems, call our Catholic Health MyChart Patient Support Line at 631-465-6100.

With Catholic Health MyChart, you can view most test results as soon as they become available. Know that you may likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional information in Catholic Health MyChart.

You will generally receive a response within 2-3 business days. Note that Catholic Health MyChart messages should not be used for urgent situations. Please seek treatment at your nearest emergency room if the situation requires immediate attention and/or dial 911 if it is an emergency.

On the Personal Information page in Catholic Health MyChart, you can update your address, phone number, email address, preferred name, and other personal details at any time so that your clinic always has the most up-to-date information in your record.

To make a request to change your legal name, call our Catholic Health MyChart Patient Support Line at 631-465-6100.

Your Catholic Health MyChart information comes directly from your electronic medical record. If you feel that some information may be incorrect, you have the right to request an amendment (or correction) to your health information. Please visit Catholic Health’s Privacy page for more information on how to do so.

Yes, you can, if you choose to and allow such. This is called Proxy Access and allows a parent (or guardian), family member, caregiver or other personal representative of your choice, to log into his or her own personal Catholic Health MyChart account, and then connect to your health information.

If you are an adult and are requesting proxy access be given to another adult, or if you are a parent/legal guardian and requesting proxy access to a child/minor’s or teen’s information via Catholic Health MyChart please take a moment to review this very important information before taking any further steps.

*Please note, for the purposes of access to health information, children/minors between the ages of 12-17 (“teens”) who are consenting to medical treatment, as permitted under NYS law, may affect and limit a proxy’s level of access in Catholic Health MyChart This is because of regulations protecting a teen patient’s ability to seek confidential health care in some situations.

If you are more comfortable, a representative at a Catholic Health hospital or health care provider’s office may assist you or your selected proxy in providing access to your health information via Catholic Health MyChart, in person.

No, due to the sensitive nature of medical information, each person must have their own Catholic Health MyChart account.

If you're having trouble logging in, click the "Forgot Username?" or "Forgot Password?" link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our Catholic Health MyChart Patient Support Line at 631-465-6100 to request assistance.

Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn't receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don't have an email address on file. If this is the case, call our Catholic Health MyChart Patient Support Line at 631-465-6100 for quick support.

We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to Catholic Health MyChart, you will be automatically logged out. We recommend that you log out of Catholic Health MyChart if you need to leave your computer for even a short period of time.

To have your account re-activated, call our Catholic Health MyChart Patient Support Line at 631-465-6100.

If you've been seen at another healthcare organization, you might be able to view information from that medical record right in Catholic Health MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:

• Allergies
• Care team
• Health issues
• Medications
• Messages
• Test results
• Visits

To view this information, you must link your account. Check out our video tutorial on how to do this.

You can request that we deactivate your account by contacting the Catholic Health MyChart Patient Support Line at 631-465-6100.

Call our Catholic Health MyChart Patient Support Line at 631-465-6100.